Frequently Asked Questions
Who are Crossman Craft Installations? We’re a family-run installation company based in Stowmarket, providing high-quality bathroom and home improvement services across Suffolk, including Ipswich, Bury St Edmunds, and Brandon. We also supply kitchen and bathroom products via our trade partner and supplier.
Which areas do you cover? We cover Stowmarket, Ipswich, Bury St Edmunds, Diss, Thetford (Norfolk), Brandon, Needham Market, and all surrounding Suffolk areas and villages. If you’re slightly outside this region, we’re happy to discuss travel options.
Do you supply bathroom products, or do I provide my own? We have our own trusted supplier, offering a wide range of bathroom products and suites from reliable UK manufacturers. This ensures consistent quality, warranty coverage, and delivery coordination. Our products are comparable in price,quality, and range with Victoria plumbing,Easy bathrooms,Drench and other top online retailers, with our own trade partner and supply arrangements we can offer more competitive pricing on our quality products. However, we’re happy to work with third-party suppliers if you’ve already chosen or purchased your products. In these cases, all items must be delivered to site at least seven days before installation, and the customer is responsible for ensuring products are complete, undamaged, and compatible. All items supplied through us are invoiced separately and agreed in advance via a purchase agreement, and the full product cost is payable, on order prior to delivery and installation.
What types of kitchen and bathroom work do you carry out? We cover all aspects of kitchen and bathroom installation, including: Full bathroom refurbishments and modernisations Wet rooms and accessible adaptations Ensuite and shower room conversions Cloakroom and WC installations Bathroom tiling, flooring, and lighting Full kitchen installations and refits Kitchen upgrades, reconfigurations, and replacements Worktop and appliance fitting Splashbacks, tiling, and finishing For kitchen projects, visit https://www.crossmancraftkitchen.co.uk
What kitchens do you fit? We supply and install our own premium kitchen ranges, which are built to a high standard and designed with installation in mind right from the start. When you book a design visit with us, we bring samples of our 22mm-thick doors and 18mm solid back panels — with soft-close fittings as standard,dynamic shelving, and beautiful larders — so you can see and feel the difference in quality. We also offer paint-to-order finishes and fully bespoke design options tailored to your home. You will often find our kitchens a corresponding comparative range to match — and often exceeding the standard and style of the big national brands and there range, with the added advantage of having a single point of contact from design through to installation. There’s no barrier between the tradesmen fitting your kitchen and the team supplying it, meaning every stage runs smoothly and efficiently. Unlike the “dry fit” offered by some national retailers, we manage every aspect of your project — from plumbing and electrics to plastering, tiling, and finishing — using our own skilled team and trusted subcontractors. That means one quote, one schedule, and one company managing the full process from start to finish. We’re happy to install kitchens from other suppliers such as Wren, Wickes, Howdens and DIY Kitchens, and we do take on this type of work from time to time.
Do you handle plumbing, tiling, and electrics? Yes — we handle all key trades in-house, including plumbing, carpentry, tiling, plastering, and electrical work. This ensures consistency, efficiency, and high standards across every stage of your installation.
Are you qualified and insured?Yes — Crossman Craft Installations is a fully insured and qualified business, with a skilled team covering all aspects of kitchen and bathroom installation. Our team brings qualifications and experience across plumbing, carpentry, tiling, plastering, and electrical work, ensuring every project is completed safely and to a professional standard. We work closely with our certified electrical subcontractor, and all electrical installations are carried out by qualified professionals in full compliance with UK Building Regulations. For any gas-related work, we partner with a Gas Safe registered engineer, and we’re always happy to collaborate with your trusted tradespeople if you have preferred specialists. In terms of insurance, we hold comprehensive business and public liability insurance, along with an insured-backed warranty Guarantee for every kitchen via HIPP- find out more at https://hip.insure/insurance-backed-guarantees/ Bathroom works are also covered by our standard workmanship warranty and manufacturer warranties on supplied items If you’ve found us through Checkatrade, you’ll also benefit from their customer guarantee, in addition to: Our own workmanship warranty, and Manufacturer warranties on all supplied products. You can view verified customer feedback and reviews on our Checkatrade profile to see how we’re rated by homeowners across Suffolk.
What’s included in your installation service? Each project is tailored to your quote, but a full bathroom or kitchen installation typically includes: Removal and disposal of existing fittings (if agreed) Plumbing, pipework, and drainage alterations Electrical adjustments and lighting installation Carpentry, flooring, plastering, and tiling Waste removal Final finishing and handover
How long will my installation take? Typical timescales (from rip-out-finishing touches and decorating: Downstairs toilet : 5-7 working days small ensuite /small bathroom 10 working days Medium bathrooms: 10 - 14 working days Large bathrooms: 14–16 working days Kitchens: approximate 14 -16 working days, depending on size and finish We provide a full project timeline before starting and keep you updated throughout.
How much do bathroom suites and kitchen (units and appliances) typically cost? We supply through our own approved trade partner/ supplier, allowing us to offer competitive pricing on quality products. Typical UK price ranges: Bathroom suites: £1,500–£4,000+ Kitchen units: £2,000–£8,000+ Worktops: Laminate £300+, Solid Wood £600+, Mira stone/Apex stone Quartz/Granite £1,200+ Tiles and flooring: £25–£70 per m² We also work with third-party suppliers such as Howdens, Victoria Pluming, Wickes and DIY Kitchens where customers wish to use their own sourced products.
What are average installation costs by room size? Average installation costs by room size (including labour and standard materials):Bathrooms:Small (Cloakroom): from £1,000 small bathroom from £3000 Medium (Standard family): £4,500–£6,500 Large (Luxury or dual-area): £6,500–£8,000+ Kitchens: Small (Compact / Galley): £5,000–£6,500 Medium to large (L or U-shaped): £6,500–£9,000 Large (Open-plan or extension): £9,000–£12,000+
What is your average lead time? Our average lead time from deposit to installation is around 4–7 weeks, depending on the type of project and product range you choose. For bathrooms, we can often start a little sooner — usually within 3 to 5 weeks of your deposit. Most bathroom products can be sourced and delivered within seven days. For kitchens, lead times vary depending on the manufacturer and style: Stocked ranges: as little as 14 days Vero Rail System kitchens: approximately 5 weeks Paint-to-order kitchens: around 4–6 weeks In all cases, we’ll confirm your estimated installation date at the time of booking and keep you updated if your products arrive earlier or later than expected. we run two dedicated installation teams, we can normally schedule you in quickly once everything is confirmed and we know when your delivery is due,we will start discussions and book you in around the same time.
How should I prepare for my installation? Before work begins, please: Clear the work area and any access routes. Ensure all self-supplied items are present and undamaged. Remove personal belongings and valuables. Confirm access to water, electricity, parking and access . We send a pre-installation/booking checklist before your start date (or prior) , confirming arrival time and delivery readiness. Please review all this carefully checking the we supply/you supply section to make sure we are all on the same page
Do you offer card payment or finance? Yes, we offer secure online card payments through our invoicing system. All invoices include a link to pay by debit or credit card online. We also provide the option to pay using Klarna, which allows eligible customers to spread the cost (for example, “Pay in 3”). If you’d like to use this option, please let us know before your invoice is issued so we can activate the Klarna payment link for you. Please note: Klarna’s finance options are subject to their own eligibility criteria, the total invoice amount, and the payment plan selected. Because approval can’t be confirmed until after the invoice has been created, we ask that you’re still able to pay the full amount upfront if needed. We are also reviewing additional finance options for future use, but at this time Klarna is our only available finance method.
What are your terms and conditions? Our payment structure is clear and transparent, with each stage outlined in your quote, invoice, and booking confirmation. Booking requires -20% labour deposit plus the materials estimated on your invoice (See below re material float) Your agreed date is secured on receipt of deposit. Deposit: For jobs over £1,000, a 20% deposit is required to secure your booking and confirm your project slot. For jobs under £1,000, a fixed £100 deposit is due upon booking. If a job booking is completely cancelled within 14 days of the scheduled start date, the deposit will be forfeited to cover allocated labour and scheduling costs. For postponements, there is no charge if you rebook within six weeks of your original start date. If the new date is set more than six weeks later, an additional 10% deposit will be required to secure the revised slot and this will become your total deposit. Please note that quotes are valid for 30 days. If a job is rebooked after this period, a new quote may need to be issued, and prices may be adjusted to reflect supplier or material cost changes. Material payment as per estimated on quote Float: This covers essential consumables such as adhesives, silicones,tile backer boards screws, and other standard materials.where relevant this may be higher to cover timber and plasterboard costs if boxing,basis or stud work is needed or in the case of rotten floor plasterboard. Standard bathrooms: Normally around £250 Smaller rooms (ensuites, cloakrooms, WCs): £160–£250 Larger or more complex projects (including plasterboard or timber): up to £500 The material float is usually paid alongside the product purchase agreement (is we supply) or on the first day of the job. Staged Payments: For projects lasting longer than one week, we may request a midway staged payment of 50% of the total invoice. This will always be clearly stated in your booking confirmation. Supplied Product Costs: Any items we supply — such as bathroom suites, kitchens, tiles, or flooring — are payable in full at the time of order, before delivery or installation. This allows us to secure stock, confirm delivery dates, and lock in pricing with our suppliers. Final Balance: The final balance is due on the day your project is completed. your deposit will be deducted off your final invoices your final materials amount will be added to the invoice and your material float taken off the balance including (if relevant)any staged payments made. Please ensure funds are available in your account for transfer, or let us know if you’d prefer to pay by card on completion. Card Payments and Klarna: Payments can be made by bank transfer or secure online card payment via your invoice. We also offer Klarna as a flexible payment option for eligible customers (for example, Pay in 3). Klarna’s approval is based on their own eligibility checks and invoice amount. Because this can only be confirmed once your invoice is issued, we ask that you have full funds available in case the finance option isn’t approved.
Can I cancel or postpone my booking? Yes, we aim to be fair and transparent: Cancellations within 14 days of the start date incur a 20% labour fee (deposit amount) plus any non-returnable materials. Postponements can be rescheduled within six weeks, subject to availability. All custom or third-party products must still be accepted and paid for.
Still have questions? We’re happy to help — whether you’re planning a new bathroom, wet room, or full home renovation. you can always send us a whats app-: Tel-07876558422- Email: Anna.Phillips@crossmanhomeimprovementservices.com facebook-https://www.facebook.com/Crossmanhomeimprovementservices/